Using Your Own Client Portal Domain

A custom portal domain gives clients a web address they recognise — such as portal.yourcompany.com — rather than a generic platform URL.

A Pro capability

Using your own portal web address is available on the Pro plan. Core provides full portal functionality with Portal Genie hosting; Pro lets you present the portal on your own domain.

Compare plans in Portal Genie Core vs Pro.

Why businesses use a custom domain

A custom portal domain:

• Reinforces your brand at every client touchpoint
• Builds trust — clients see a URL that belongs to your business
• Creates a professional, cohesive experience alongside your main website
• Makes your Client Login button feel like a natural part of your online presence

How setup works

Setting up a custom domain involves configuring DNS records to point your chosen subdomain to Portal Genie. Your Portal Genie account guides you through the verification process.

Typical examples:

• portal.yourcompany.com
• clients.yourcompany.com
• my.yourcompany.com

DNS values are specific to your setup — follow the instructions in your Portal Genie account rather than using generic examples from external sources.

Works with your website Client Login

Your custom domain replaces the default Client Portal Link. Update your website Client Login button to point to your new address so clients always arrive at your branded portal.

See Add a Client Login Button to Your Existing Website.

Related Pro features

Custom domains often pair with other Pro branding features:

• Brand the Client Portal as Your Own — logo, colours and removal of Portal Genie branding
• Send emails from your own domain — consistent sender identity

View Pricing or Book a demo.